Think of ALL of our customers as GUESTS and it will impact the way you treat them. Our guests are not just a way to make a buck, THEY ARE OUR FUTURE to develop a strong business. Take care of their needs and they will keep coming back AND TELL OTHERS!

"I'm the customer. I have lots of money to spend, and I'm going to spend it with someone. I'm going to spend it on cars and clothes, services and symphonies, food and fun, books and burgers, groceries, gadgets, and GOLF."

"Take me for granted, or treat me rudely and I'll take my money elsewhere. Show me you don't care and I'll quietly seek out someone who does care about me and who makes me feel important. You may never miss me, but I'll be history."

"Like I said, I have lots of money to spend. But I've got to be honest and tell you that I'm getting more and more careful about where I spend it."

"One reason is that in the last few years I've been ticked off at how I've been treated. Many people have taken me for granted and have been indifferent to me. Others have been rude. And some have been downright surly."

"I'm discovering that I have lots of choices where I can buy my clothes, get my eyeglasses, buy my books, eat lunch and play golf."

"Many don't seem to care whether I'm happy or not. At least they don't act like they care."

"Think I'm being unfair, and demanding too much? TOO BAD"